Terms & Conditions
If you do not see exactly what you require please contact us and we will be happy to talk to you about your requirements. When placing your order please make sure you include your wedding date. We do not hold stock items of any tiaras, head-dresses or jewellery. All Tiara & Co designs are made especially for the customer as they order, therefore we are not able to send goods on an approval basis. However, we do appreciate how difficult it can be to choose on-line and for that reason we will, if requested by the customer, send samples of crystal, pearl or fabric colours for your to match with your wedding party.
Please note that no refunds will be given after your wedding/prom date.
Tiaras & Co aim is to give you an experience ‘second to none’ when choosing your wedding accessories. We pride ourselves on our customer service but due to the bespoke nature of our designs which are individual crafted specifically for each bride as she orders, refunds are only offered in the unlikely event of the piece being faulty or on items that are not crafted by Tiaras & Co.
Refunds are given at our discretion and we ask you contact us by phone or email to arrange this prior to you returning an item. All items must be returned within 7 days of receipt and we ask that you recycle the original postage bag to return the item to us to ensure they are packaged adequately to protect against damage. We cannot refund any postage costs and returns will not be accepted if not previously arranged with us either by telephone or email. Orders placed and confirmed by payment can be cancelled in writing providing no work has commenced on the piece.
We advise you to use Recorded Delivery or for international buyers a similar service so that should the item goes missing you are able to make a claim with the carrier and ensure that the item is insured up to or over its value.
Returns & Exchanges:
Goods must be returned to us at your own expense and you should ensure they are packaged adequately to protect against damage. We cannot refund any postage costs and ask that you recycle the original postage bag to return the item to us.
We advise you to use Recorded Delivery or for international buyers a similar service so that should the item go missing you are able to make a claim with the carrier and ensure that the item is insured up to the value of £50.00p.
If the item you are returning is valued at more than £50.00p, we recommend you use Royal Mail Special Delivery or for international buyers a similar service to ensure the item is insured appropriately.
Should the item go missing it is your responsibility to pursue any loss once the item has entered the postal system directly with Royal Mail or in the case of international customers with a similar postal service.
Request to return items must be made within 3 days of receipt of the order, and the item returned within 7 days after they have been received. (This does not apply to bespoke items see below) unless found to be defective, damaged or lost in the post in accordance with the Distance Selling Regulations 2007). ALL ORDER QUERIES AND COMPLAINTS MUST BE RECEIVED IN WRITING WITHIN 24 HOURS OF DELIVERY.
Returns will not be accepted without prior agreement and an allocated returns number.
If you choose to return the item by any other than the recommended method all risk of damage or loss lies solely with yourself.
We are unable to accept earring returns for legal reasons.
If the parcel is returned because of any of the following: The wrong address was provided, the package was not claimed, the delivery agent was unable to deliver or similar if you request the parcel to be resent new postage cost will be your responsibility and no refund on the item can be given under these circumstances.
In the unlikely event that an item is damaged during the standard shipping process, please contact us with a digital photo showing the damage within 2 business days and we will arrange for a replacement to be sent. Please not we will replace not refund a damaged item.
These items are all made to order as described above and by agreeing to purchase these items you are commissioning a service. Return of any Bespoke item will be subject to an offer of a full refund less 50% for labour costs and re-stocking fee, also less any postage and packing costs on goods returned in original condition within 7 days. We will not be able to accept any returns after the 7 day period.